Contact BetMGM Customer Service
BetMGM Phone Numbers and Emails
Toll-Free Number:
-
(844) 794-9417Make a EthicsPoint Report
Customer Service:
-
(225) 427-1776Louisiana
-
(410) 216-1445Maryland
-
(609) 248-9531New Jersey
BetMGM Emails:
BetMGM Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
BetMGM Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by email.
The best email to contact BetMGM is support.nj@betmgm.com. 59% of customers use this email address to address their issues and concerns.
The best phone number to call BetMGM is 8447949417. 93% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 42% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Saturday, while the shortest are on Tuesday. The average call time is 3 minutes.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
BetMGM Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by email.
The best email to contact BetMGM is support.nj@betmgm.com. 59% of customers use this email address to address their issues and concerns.
The best phone number to call BetMGM is 8447949417. 93% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 42% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Saturday, while the shortest are on Tuesday. The average call time is 3 minutes.
Be prepared for the call as BetMGM may ask you for the following information to identify you as a customer: customer id or account no, email or first and last name.
People call BetMGM mainly because of account, product/ service, payments and charges.
5% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel unsatisfied after talking to customer service representatives.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
How to Contact BetMGM Customer service?
Most Popular Number:
| Total calls: 670 | Issues resolved: 30 | Last call: Feb 10, 2026 |
Contact Information
BetMGM Website:
BetMGM Help Center:
Corporate Office Address:
BetMGM Customer Service Reviews
I made a betting error when scrolling down the sports lines, I didn't realize I accidently attached a second bet
My account was hacked and a bunch of charges were made to my bank account. My issue hasnt been resolved and customer care keeps spinning me saying there will be an email sent out, however I still have yet to get an email. Poor customer service, poor communication, poor treatment Note I am a customer who spends well over $1000 a month on this app.
How Good is BetMGM's Customer Service?
Summary of BetMGM Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call BetMGM?
Account Question:
- “My account was locked i been playing betmgm i never had a problem i do not have a gambling problem”
- “Account access”
- “Can't log in”
Product/ Service Question:
- “A where to draw I never received”
- “I want a full withdrawal of my winnings”
- “I haven’t received my money transfer it’s been 1 week and policy said 24hours”
Payments and Charges Question:
- “Can’t deposit”
- “To delete my old debit card”
- “Because l have a new debit card and im trying to play blackjack”
Request for Information Question:
- “I need to speak to a human”
- “I want to know how I can get unlock my account”
- “Can't update my phone number”
Shipping and Delivery Question:
- “I still haven't got my payment”
- “Still haven't got my money yet”
- “Didn't get all my money”
Cards Question:
- “Switch card”
- “Trying to delete a card”
- “Wrong card on file”
Refund Question:
- “Refund not received”
- “Refund i received”
- “Refund i never received”
Website/ Application Question:
- “App issues”
- “BetMGM's app failed to pay my bet”
- “App says I'm out of the country and I'm not”
Return/ Replace Question:
- “Need to change number and email on my account”
- “I need to change my new phone number”
- “Need to change my phone number I have a new phone and phone number”
Activation/ Cancellation Question:
- “I don’t no ivermectin my Beth is cancel”
- “Want to cancel my MGM and Starz apps”
- “Cancel my account”
Staff Question:
- “Restore my service!”
- “About customers service”
- “No number for wv customer service”
Employment Question:
- “Need 2024 year end statement on on line winnings and losses plus a W-2G”
- “W2 claims I won 1500”
- “W2G”
Other Question:
- “No pay out match disappear”
- “I would like my win lost statement for 2025”
- “Not allowed to use real money on app”
Compare BetMGM Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
